Questions we get asked.
Not the questions we wish people asked. The real ones.
Frequently Asked Questions
How much does it cost?
Depends on the project. An MVP with 5-6 core features typically takes 8-12 weeks and costs accordingly. Support retainers start at 10-20 hours per month. Staff augmentation is billed monthly per developer.
We don't publish fixed rates because every project differs, but proposals are transparent. Line-item breakdown of each phase and why. No hidden fees. Want a ballpark before a formal proposal? Ask. We'll give an honest range.
What time zone are you in?
Central Standard Time (CST, GMT-6), year round. No daylight saving. One hour behind New York, same as Chicago, two ahead of Los Angeles. We join client standups between 8am and noon CST without anyone losing sleep.
How big is the team?
Designers, frontend and backend developers, project managers, QA. We run 3-4 projects in parallel comfortably, more when workstreams overlap.
Do you only work with US companies?
No. About 60% of work is international (mostly US SaaS), 40% is Costa Rican businesses, media, and NGOs. We work in English and Spanish.
Who owns the IP?
You do. Code, designs, all deliverables. It's in the contract. We don't retain rights or license work back.
What tools do you use?
ClickUp for project management, Slack for communication, Figma for design, GitHub for code, Zoom for calls (or Teams if that's what you use). Different tool preference? We adapt.
How do you handle communication?
Shared Slack channel for every project. Direct access to your designer, developer, and project manager. Sprint demos on Zoom every 1-2 weeks. Progress updates in ClickUp and Slack. No weekly email summaries.
Can you take over an existing project?
Yes. We've inherited codebases from previous agencies and in house teams. We start with a code review and architecture assessment, then plan what needs fixing now vs. what improves over time. Honest about what we find, even when it's messy.
What if I only need a few hours per month?
That's what retainers are for. Some clients use 10 hours for bugs and updates. Others use 40+ for ongoing feature development. Flexible, monthly, no long lock-in.
How do you handle contracts and NDAs?
Proposals and contracts through PandaDoc. NDAs signed before sensitive info is shared. Contracts are per-project or monthly retainer. No multi-year commitments required.
What happens if something goes wrong?
We fix it. Production bugs get triaged immediately. Critical issues, same day. Retainer clients know they can reach us on Slack and get a response in hours. If it's a scope or expectation issue, we talk and adjust. Eleven years in business. We value the relationship over any single project.
