01
Bug fixes
Something breaks, we fix it. Most issues resolved in 24-48 hours depending on severity.
Launch day isn't the finish line.
Why teams ship with us
Since
2015
11+ years shipping software
Projects
100+
Across 4 continents
Retainers
30+
Active clients
Zone
CST
Same time zone as US teams
What Retainers Include
02
Feature updates
Small to medium requests handled within your monthly hours. Bigger features get scoped as mini projects with their own timelines.
03
Security patches
WordPress core, plugin updates, dependency bumps, SSL renewals. We keep your stack current so you don't wake up to a security advisory.
04
Performance monitoring
Load time checks, uptime monitoring, database optimization. We catch problems before your users do.
05
Content updates
Page updates, banner swaps, form field additions. Done.
Software breaks. Browsers update. Users find bugs you missed. Your competitor ships a feature and suddenly you need one too. The project isn't "done" when it goes live. That's when the work starts.
Many of our clients pay us a monthly retainer to keep their software running, secure, and improving. Some of those relationships started five years ago. That's not a sales pitch. It's our retention rate.
How Retainers Work
You pick a monthly hour bucket. Most clients start at 10-20 hours. You submit requests through a shared ClickUp board or Slack channel. We triage, prioritize, and deliver. End of month, you get a report showing where the hours went.
Don't use all your hours one month? Fine. Need to go over? We accommodate and adjust next cycle.
Frequently Asked Questions
What does software support and maintenance include?
Our software support and maintenance work usually covers bug fixes, performance work, security updates, dependency maintenance, QA, small features, and ongoing technical stewardship after launch.
Why choose Costa Rica for software support and maintenance?
Costa Rica gives North American teams real-time communication for production issues, release windows, and the small operational decisions that support work depends on.
How much does software support and maintenance cost?
Support is usually sold as a monthly hour block or retainer. Cost depends on codebase complexity, response expectations, and whether we are also handling feature work.
How long does software support and maintenance take?
We can usually start support in 1-2 weeks after a short codebase review, access setup, and handoff of the key operational details.
What technologies or tools do you use for software support and maintenance?
We support React, Vue, Node.js, Laravel/PHP, WordPress, mobile apps, cloud infrastructure, analytics, and third-party integrations.
Can you work with an existing team or codebase?
Yes. A large share of support work starts on software we did not build originally.
Do you work with US companies and overlapping time zones?
Yes. We regularly work with teams in the US and Canada, and Costa Rica gives us practical overlap for standups, reviews, QA, and quick decisions during the workday.
Which industries do you support with software support and maintenance?
SaaS, ecommerce, media, health, fintech, and internal business systems.
Do you provide ongoing support after the first engagement?
Yes. Ongoing support is usually the main engagement model here, whether you need a steady retainer or a more flexible monthly block.
How do we start a software support and maintenance project with 5e Labs?
We start with access, a codebase review, production priorities, and response expectations. Then we set the right support cadence and communication flow.